Q: What is Online Bill Pay?
A: Online Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment, and which account you want the payment to come from. It’s safe, secure, and easy to use.

Q: Who can I pay with Online Bill Pay?
A: You can pay virtually any business or individual with a mailing address within the United States and U.S. territories. Examples include utilities, office supply vendors, consultants, or independent contractors.

Q: Is Online Bill Pay secure?
A: Yes. Online Bill Pay helps guard against identity theft from lost or stolen checks, bills, and statements. It also increases privacy because only you can access your account information, account numbers and payment history.

Q: How long does it take before a payment is received?
A: Your payment is usually received in 2-7 business days, depending on whether it is sent electronically or via paper check.

Q: How are payments processed with Online Bill Pay?
A: Most payments are sent electronically and funds are withdrawn from your account on the payment date.

Q: What are the primary benefits of Online Bill Pay?
A: The major benefits are control and convenience for you. This means you can:

• Pay your business bills and view payment activity anytime, anywhere
• Delegate payment responsibilities
• Set permission controls so you maintain the final decision
• Quickly run customized reports with the information you need
• Reduce your paperwork and bookkeeping tasks
• Maintain more control over cash flow
• Increased security; no mailed checks

Q: How do I start using Online Bill Pay?
A: You can set up payees and start making payments in a few easy steps:

1. Go to the Payees tab
2. Choose to add a company or an individual
3. Complete form by providing requested information about payee and click Submit payee
4. Then click Schedule payment

Making bill payments

Q: Can I set up recurring payments?
A: Yes. Online Bill Pay allows you to set up recurring payments for bills that are consistent every month. Examples include insurance payments, contractual payments or your office lease.

Q: Can I pay multiple invoices at once?
A: Yes. With extended remittance you can send a single payment for multiple invoices from a single vendor.

Delegating tasks and setting permission controls

Q: What kinds of payment responsibilities can I delegate?
A: You can delegate the payment responsibilities you want, such as paying utilities and suppliers, running reports or accessing payment history.

Q: What kind of permission controls can I set?
A: You specify who can make payments, which payments they can make and the maximum payment amount. You can also set up final approvals so you give the go-ahead before any payments are made.

Customized reporting

Q: What kind of customized reports can I run?
A: You can run reports that allow you to:

• Have the audit information you need
• Review your spending
• View the payment activity of your authorized users

Q: How can I use the account-to-account transfer feature?
A: This feature allows your small business to transfer money from different accounts. These can be set up as a one-time single transfer or recurring transfers. You can also move funds back and forth between your personal and business accounts if necessary.

Q: What are the major benefits of this feature?
A: Account-to-account transfers provide you with:

• Quick and flexible method for improving cash flow
• Anytime, anywhere transfer of funds
• Less expensive option than wire transfers

Q: How can I use the payroll automation feature?
A: You can automate your payroll and expense reimbursement, which will save time, improve organization, and enhance control. That means no more manual calculations, spreadsheets, or check writing.

Q: What are the major benefits of this feature?
A: Payroll automation provides you with:

• Online access so you can handle payroll anytime, anywhere
• Payroll history that's automatically updated and stored for you
• Filter options that allow you to set salaried and hourly employee compensation parameters
• Reminder emails that help you stay on top of when payroll is due

Q: What is eBill?
A: eBill is a feature that allows you to receive and pay electronic summary versions of paper bills directly from your Online Bill Pay account.

Q: How do eBills work?
A: eBills are delivered directly to your Online Bill Pay account. Once you set up an individual eBill for a company you do business with, an eBill comes directly from that payee to your account. Examples: Utility providers, phone service providers, and credit card companies.

Q: Will I still receive paper statements when I have eBill?
A: You will continue to receive paper statements from your payee unless your payee no longer sends a paper statment after you start receiving an eBill or you request your payee to stop sending paper statements.

Q: How will I know if eBill is available for a payee?
A: There are two easy ways to determine if a payee offers eBill. You can check to see if there is a Set up eBill link next to the payee’s name on your Online Bill Pay home page, or look for the Sign Up icon under their name in the View Payees section.

Q: What are the primary benefits of eBill?
A: With eBill, everything you need is in one convenient location. Using eBill allows you to streamline your bill pay routine and have online access to your bills. In addition, you can view past bill summaries at a glance.

Q: What information is included in an eBill?
A: Balance due, due date, and minimum payment amount are included in your eBill. If you need additional details, there is a link that lets you log in to your account on your payee's website.

Q: How do I pay an eBill?
A: To pay an eBill, simply choose the account you want to pay from, enter the amount you want to pay, then schedule when you want the payment delivered.

Q: How do I know when I have received an eBill?
A: You can sign up to receive an email alert when an eBill has been delivered to your account.